Amy Wilemon and Carrie Powers take a team approach to their work as senior loan originators with Silverton Mortgage. Wilemon focuses on strengthening relationships with agents and clients; and Powers makes sure the transactions run smoothly.
“Whether it’s educating the client and matching a loan to their exact needs or running scenarios with them during their home search, we take a personal approach throughout the transaction with clients and agents,” they say. “During the loan process, we send weekly updates to all parties, including the listing agent, so everyone is on the same page.” They also have a five-year marketing plan that follows the client and co-brands the agent to stay in touch.
Making it a priority to keep up with past clients, they tend to have relationships with entire families. “This allows us to work with move-up clients, downsizing clients and their kids buying their first homes,” they say. “It’s not about how many loans we close on a monthly basis, it’s about how many families we can help.”
Inspired by the opportunity to help people every day, they say the job is more than securing a loan for someone, it might be giving them credit advice or guidance on real estate investments that will help them in the future.
Several years ago, the president of Silverton launched the Silverton Foundation, to provide mortgage and rent assistance programs for families with ill children, to reduce the financial burdens of medical care and allow them to focus on their child. “With both of us having young children, we make the Silverton Foundation a high priority in our lives.”
Members of the Mortgage Brokers Association of Georgia, the Cobb Board of Realtors and the Atlanta Board of Realtors, they have earned numerous awards for their business and community service achievements.
“No matter what product you are selling, the most important piece is the client,” they say. “If you don’t get to know your customers’ needs and wants, you might miss a huge opportunity in the future.”