Customer Service

How to Sell a Home with a Giraffe in the Kitchen

Last summer, I received a referral from a couple that was looking to sell their Westchester home. As many of you know, Westchester is located right near the Brookfield Zoo. Like many of the homes in Westchester, theirs was

Make Money When Old Meets Young

By Bob Corcoran If you’re looking for a strategy to make some money over the next 20 years, you need to think young…and old. Word is out from the National Association of Realtors (NAR) that both Baby Boomers and

Staging Your Listing to Be…Affordable?

One trend is coming across loud and clear for home sales this year – demonstrate lower monthly bills and you will attract buyers!  After all, 50 to 75 percent of homebuyers compare utility bills when looking for their next

Train in Vain: Why Your Customer Service Training May Be Missing the Mark

By Ron Kaufman In an age when a customer’s unhappy experience with a company can go viral mere minutes after it occurred – and when customers regularly take to the Internet to publicize their great and not-so-great experiences –

Tools of the Trade for Agents

If you are working with out of town buyers or buyers that are not familiar with Chicago, these two new tools are here to help. We all know how difficult it can be to work with clients that do

Choosing the Right Financing Option For Your Buyer

In today’s ever-changing real estate and mortgage market, one always needs to make sure that they are looking out for their client’s best purchasing options. Whether a buyer is financing, or paying cash, is always a factor in what

My Clients Want to Buy a New House – Do They Have to Sell Their Current Home?

Although everybody’s situation is unique, there are some instances where homebuyers are able to keep their current primary residence and purchase another home to live in. There are a variety of reasons as to why homeowners would do this.

Inform Your Buyers: They Can Substantially Lower Closing Costs

By Timothy Dwyer Thanks to depreciated home values and historically low interest rates, potential homebuyers have a bargain-hunting mindset. As you prepare for the busy spring real estate season, you will need to differentiate yourself to these value-driven buyers

Are Your Clients Protected by the Sworn Contractors Affidavit?

In our market, remodeling a home has become part of our housing conversation, whether it is to make a necessary repair in order to sell or a total gut rehab. Hiring a reputable contractor is the beginning, though –

Disaster on the Inside or Diamond in the Rough?

Gone are the days when buyers drive around a neighborhood to search out real estate or page through the Sunday paper for local listings. Today’s buyers begin their search on the Internet. Most of my buyers have looked at

When Selling, Make Sure the Price is Right

How do you sell a home in 30 days or less in today’s market?  The answer is simple and all agents know it – price it right! I know what you are saying – that it is not that

Effectively Working With Short Sales as a Buyer’s Agent

Love it or hate it, short sales are here to stay. As a buyer’s agent, you owe it to your clients to know the basics of how to effectively work with short sale

Professional Home Stagers Take the Stress Out of Selling

Your listing isn’t selling and your clients’ hopes are turning into fears. When your client chose you as their real estate agent, you had very positive things to say about their home and promised it wouldn’t take long to

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