At BankSouth Mortgage, “Experience Mortgage Excellence” is more than a phrase, it’s a way of life.

BankSouth Mortgage is known for earning the trust and confidence of customers and referral partners, which propelled them to be named the Lender of the Year. “We work every single day to apply our core values, Be Ready, Be Responsive and Be Respectful to every interaction we have,” says Kim Nelson, chief executive officer of BankSouth Mortgage. “The relationships that we build and support in the real estate community is the cornerstone of our success. We strive to provide consistent, professional and stellar service to our referral partners.”

Nelson says the team appreciates feedback from customers who often praise the BankSouth team for keeping them informed on what was needed to process the mortgage application in a timely manner. “We hear from customers that our team made the whole experience so comfortable and straightforward. We want them to feel very much at ease doing business with the company.”

See all of the categories in the 2019 Agents’ Choice Awards.